Winter Haven Auto Repair

Carla and all the folks at Secret Collision were very professional and handle our repairs to our car very good. All was completed in a timely manner and the estimate given was very good. We appreciate them being so kind and professional. We will use again when needed and will tell all our friends and family members to use them when needed for their vehicles. Thanks again to Carla she was very personable and professional to work with. Thanks for being honest as well.

These guys helped me get my car back on the road quick and at a super good price. Had an accident that completely bent my back axel and they got it taken care of in just a couple days. If you need it done quickly and at a good price, this is your spot, thank you guys!

Just picked up my 2016 Honda Odyssey, older van but I have always taken good care of it very few paint issues until windy day paint sprayer, my van with enamel paint. I felt that it was going to be a speckle mess unless I laid out thousands on a paint job. Secret Collision said they could take care of the problem, guess what , the van looks almost like NEW no overspray left shines like a new penny. Still a few little chips and things here and there but for a 10 year-old vehicle, I cannot be happier. This will not be the last time I carry something to secret. It is very nice to know that some people still take pride in their work and give the Quality workmanship that I grew up expecting to see but had decided it was a thing of the past, It’s been a long time since I’ve been as happy with a job results as I am with this one thank you Secret Collusion

Place to get all your business done if you wanna professional people come here my name is Raymond Agee. They help me with everything here thank y’all.

I had a great experience with Secret Collision Center. I brought in my Honda Civic for a repair and they took great care of me from start to finish. The service was professional, the communication was clear, and the work came out great. I really appreciate the attention to detail and the way they treated me as a customer. Definitely recommend them if you need collision or body work done.

Did a great job n my car when another shop didn't want to work on it

(Translated by Google) Excellent service and price. Highly recommended. (Original) Excelente servicio y precio. Recomendado

I would 100 percent recommended secret collision, my car was ready in about 3-4 weeks, Sasha and the team were very helpful and answered all my questions and assured me everything was fixed back to 100%.

(Translated by Google) Excellent service 🙏🏻 100% recommended (Original) Excelente servicio 🙏🏻 recomendado al 100

(Translated by Google) I had a wonderful experience. Sasha was amazing; she helped me every step of the way with great professionalism and kindness. I will definitely be back for the excellent service! (Original) Tuve una experiencia maravillosa. Sasha fue increíble, me ayudó en cada paso del proceso con gran profesionalismo y amabilidad. ¡Definitivamente volveré por el excelente servicio!

“Sasha was incredibly helpful and handled everything from start to finish with professionalism and care. Communication was excellent, the process was stress-free, and the quality of the work exceeded my expectations. My car looks brand new again. Highly recommend Secret Collision Center LLC!” ⭐⭐⭐⭐⭐

It should be no secret that Secret Collision is a top notch place to go in let’s face it a not so great time in your life if you’ve just had an accident or something happened to your car like it did with me. I initially took my car there for convenience due to its location to my store that I run next door but I ended up being treated like I was family. Sasha, the estimator, is very professional and explains everything clearly and concisely. He is very friendly and always has a smile. If you need any body work, Secret is the place!

(Translated by Google) My name is Alex. I have my tow truck. I took a car to the shop by mistake. Secret Collision and they were such kind and honest people. There was an $800 parking and fee and they were so considerate that they took my mistake into account and released my truck without me paying a single dollar. (Original) Mi. Nombre. Es. Alex. Tengo. Mi. Grua. Lleve. Un. Carro. Por. Error. Al. Taller. Secret collision y. Fueron. Unas. Personas. Tan. Amables. Y. Onestas. Había. Un. Cargo. Por. 800 dolares. De. Parqueo. Y. Fee. Y. Fueron. Tan. Considerados. Que. Consideraron. Mi. Error. Y. Me. Entregaron. La. Troca. Sin. Pagar. Un. Dollar

Secret Collsion was extremely patient and professional throughout my entire experience. My insurance was giving some issues, but they stayed on top of everything and handled the situation with care and consistency. Their team was very kind, supportive, and made the process much smoother for me. I truly appreciate their dedication and professionalism, and I would highly recommend them to anyone.

Best body shop in Winter Haven, FL, They resolved my problem with minimum input from me, all I did was file the claim they took care of rest, and my car looks even better than when I bought it. Thanks Sasha, I will recommend you to everyone I know.

(Translated by Google) Excellent service. The team is attentive and does quality work. My car came out spotless, like it just rolled off the assembly line. 🙂 Services: bodywork and spare parts. (Original) Muy buen servicio. El equipo es atento y trabaja con calidad. Mi carro quedó impecable, como recién salido. 🙂 Servicios: carrocería y repuestos.”

Thanks Ivonne for you great customer services and the collision team

Excellent customer service and professionalism. Sasha is top notch! He explained the process and kept me informed. The whole team are very professional. I would highly recommend this body shop

Went in for a quote on getting my hood and front end fixed. I didn't get any major work done yet, but the quote was cheaper than other shops in the area, plus they fixed one of the major issues with my hood not opening for free! Everyone was real friendly, helpful, and respectful. This auto shop feels like their heart is in the right place, so I definitely plan on coming back once I'm ready for the big repairs.

My recent visit for an air and cabin filter replacement was a mixed bag. 🚗 The service was completed, but the overall experience felt average. I wouldn't call it bad, but it also wasn't particularly noteworthy. 🛠️ The pricing seemed fair for the work done. 🤷

Honest, professional, courteous. William was informative and multiple options. Understand and am confident in my choices. I would recommend checking out Secret Collision. Office manager also very nice and professional.

Repaired my running board on my truck quick and correct. Excellent customer service and great prices.

A very close friend recommend me to this location. And I'm telling you, I don't regret it at all. Everybody excellent service Yvonne, and the office helped me with with the insurance people that they didn't want to cooperate, William that did the appraisal, awesome man and the owner joey was awesome as well. By the way, they took me to pick up the rental and drop off the rental, so excellent excellent service. 5 star

Perfect timing few days car was done! Excellent job and paint match. Recommended a 100%.

They all are very professional, Ivon and William have been very helpfull .

William was wonderful. He assessed the damage and gave us options. He was honest and dependable. I would recommend Secret Collision to anyone looking for these services.

William and Yvonne were the best. Thanks for the professional, prompt, and kind service !

(Translated by Google) My car looks brand new, excellent work and top-notch service, I highly recommend them (Original) Mi carro quedo como nuevo excelente trabajo y la atención es de primera los recomiendo ampliamente

I had an issue with my door jams not opening for a few weeks . I called in and spoke to William the estimate guy here . Within 15 i was back in my car . (For free) If you’re considering it take my work for it they’ll do right by you .

I am so glad I have chosen your establishment to perform your “magic” on my vehicles. On several occasions, your staff, Ivonne and William have taken me through uncharted territory navigating through the Insurance process (Claims) step by step and made it so Easy for me. My compliments to both. My vehicles which were repaired and painted, was an Outstanding work. Again, Thank You...

I was looking for a good collision center and to be honest I found a great one!!! From the day I got my estimate until the day I got my vehicle back it was a great experience, I highly recommend this shop!!!

This place is great they go above and beyond. William is so cool and funny the other staff are so nice and sweet they are the best a amazon truck hit my parked car they took care of EVERYTHING for me got ahold of the owner and got the rental car set up. When I got my car back the detailed it for me and EVERYTHING. I loved this ppl.

I rarely write reviews, but my experience with Secret Collision was so exceptional that I felt compelled to share. From the moment I walked in, I was greeted with professionalism, transparency, and a genuine commitment to quality work. I was stressed about both the repairs and dealing with insurance. The team at Secret Collision made the process seamless. They handled the insurance paperwork, clearly explained what needed to be done, and gave me a realistic timeframe for all of it. Communication was top-notch—regular updates via phone and text, and someone was always available to answer questions. In an industry where it’s hard to know who to trust, Secret Collision stands out for their integrity, craftsmanship, and customer service. I wouldn’t hesitate to recommend them to anyone needing body work. Truly five-star service from start to finish.

Thank you for fixing the dent in my bumper. Very very very good customer service as well

I had a great experience with secret collision. They left my car looking brand new. The damage was a lot worse than it originally seemed and they were able to work with my insurance to get everything fixed. 10/10

Amazing, Amazing Job very satisfied with the work done , Hood looks amazing again and looks brand new, definitely highly recommend them to all, very professional, friendly and efficient, if I have any problems going forward I am confident "Secret Collision Center" will resolve the problem. Great job guys!

Awesome shop from estimate to delivery of vehicle. My 2024 Yukon AT4 looks absolutely amazing looks brand new. I highly recommend recommend this shop actually 2nd time this year no complaints. Shop Manager and Office Staff are very knowledgeable professional and friendly 🙌🏾🙌🏾🙌🏾

(Translated by Google) Excellent Service, Professional... and good customer service. They are the best!! 100% Recommended!! The best place to repair your vehicle!! (Original) Excelente Servicio,Profesional.. y buen trato al cliente. Son los mejores!! 100% Recomendados!! El mejor lugar para reparar su vehículo!!

(Translated by Google) Excellent service, professional... and good customer service. They are the best!! 100% Recommended!! The best place to repair your vehicle!! (Original) Excelente Servicio,Profesional.. y buen trato al cliente. Son los mejores!! 100% Recomendados!! El mejor lugar para reparar su vehículo!!

Excelente Servicio,Recomendado al 100%,el personal que labora son excelentes. Buen trato al cliente!! Los Felicito!!

Very organized and profesional

Ashley was super helpful on the phone and very helpful! Great customer service!